Pricing

Prices are valid through December 15th of the current year. All prices are F.O.B. Novato, CA, and are subject to change without notice.

Due to rate of exchange fluctuations, some of our prices may change during the year. We will make sure to let you know with at least one month notice if a change must occur.

Terms

Payment method is by credit card (Visa, MC, AMEX), COD, or wire transfer until credit application has been approved. Invoices on approved open accounts are due and payable within 30 days from date of invoice. A 1.5% finance charge is added monthly to invoices not paid within 30 days.

Minimum opening order is $300 net. Minimum reorder is $150 net. Re-orders under $150 are subject to a special handling charge of $30. Orders under $50 will not be accepted.

Rush orders are subject to a $30 handling fee.

Special Order Policy

Special orders (items and/or quantities that we do not regularly stock) require a minimum order of $1,000 net cost and a 50% deposit at time of order. Balance of payment is due upon delivery. Special orders are not returnable and not cancelable. Down payments will not be refunded. Special orders will be added to our normal import schedule so please allow approximately 3 months for delivery. Special rush shipments will be considered, but all freight and import charges will be invoiced to the customer. All freight charges for special orders are the responsibility of the customer.

Drop Ship Program

If requested, we will ship directly to your customers any orders of $100 and above. Freight and handling charges will be added to the order. Make sure you call the office for shipping and handling charges. This program is only available in the Continental United States. These orders will need to be emailed or faxed with the exact shipping address. Any errors in the address or the product code will be the responsibility of the store.

Backorders

Savoir-Faire backorders all out of stock merchandise, unless customer specifies otherwise. We will try to consolidate backorders whenever possible. Backorders under $50 per purchase order or over three months old are automatically cancelled.

Order Processing

To help ensure proper processing of your order please be sure to include your account number, product code numbers, quantity, full description, and discounts. Any special pricing or promotional pricing must be indicated on your purchase order. Customers will be responsible for expenses due to ordering errors made by them.

Standard Packaging

All products are sold in standard packaging quantities as detailed in our price list. We reserve the right to round up quantities to full carton quantities.

 

 

Displays and Fixtures

All displays and fixtures are sent to the stores on loan. As there is no charge for the displays when used to merchandise our products, Savoir Faire retains ownership of the displays and fixtures. Customers are responsible for freight charges for displays and fixtures. Displays and fixtures are for the exclusive use of Savoir- Faire products. No other brands can be presented in the displays.

IF DISPLAYS ARE SHIPPED WITHOUT PRODUCTS, THEY WILL BE BILLED AT THE NET PRICE.

Freight

All prices are F.O.B. Novato, CA and are subject to change without notice. Shipments will be made by the most dependable and economical carrier.

We will make every effort to comply with customer-specified carriers. Additional charges, such as guaranteed time of day, in store delivery, lift gate requirement will be at the customer’s expense.

Claims for Damages

Any exterior damage to shipping containers must be noted on the shipping paperwork at the time of receipt. The customer must take an exception with the freight company at the time of delivery. Once the shipment has been signed off as received in good condition, freight carriers will consider such paperwork as proof of delivery without visible damage. Any other claims for damage must be done within 2 weeks of receipt of merchandise.

Return Policy

Stock returns must be authorized by Savoir-Faire in advance and are subject to a 20% restocking fee. Returns must be in a re-sellable condition. Credit will not be given for shop-worn, discontinued, special order, promotional or closeout merchandise. All price stickers must be removed before product is returned. Claims for damaged merchandise must be made directly with the shipping company. Notification of miss-shipments must be made within 10 days of receipt of merchandise. Burden of proof is on the retailer to substantiate claim. All claims must include invoice number and date. Payment deductions on outstanding invoices for damaged merchandise or mis-shipments are not allowed prior written permission from Savoir-Faire (a credit memo). If we reship merchandise, a new invoice will be issued. No returns will be allowed after 30 days from invoice date.

NAFTA

Terms of the NAFTA agreement do not apply to our products, as they are not made in the United States, Canada or Mexico.

Website

Please visit our website at www.savoirfaire.com for extensive information on all our products.

Disclaimer

Savoir-Faire is not responsible for typographical errors. All pricing and product availability is subject to change without notice.